nspection and Return/Exchange Policy

INSPECTION POLICY

To best protect customers’ rights when shopping on tanbaocorp-agritech.vn, we offer a product inspection policy that allows customers to check and jointly inspect the goods with the delivery staff upon receipt. This means that when you receive a package from the delivery staff, you are allowed to open it to inspect the external condition of the products before making payment.

Customers are only permitted to inspect the external condition of the products, including:

• Whether the products are correct as ordered
• Whether the quantity and product type match the description
• Whether the products are defective, incorrect, or damaged/lost during transportation

This inspection does not include product testing or trial use.

If, during joint inspection, you find that the products show signs of damage, are expired, or do not match the description published on tanbaocorp-agritech.vn, you have the right to refuse receipt of the goods.

If the carton/package shows signs of being opened, torn, or if the seal is no longer intact, you have the right to refuse receipt. Alternatively, you may request the delivery staff to open the package for inspection. If the products inside are correct as ordered, you may accept the goods. However, in some cases, it is recommended not to accept packages that are torn or show signs of tampering, as there is a risk that the products may have been replaced with items of substandard quality.

Inspection fees (if any) are regulated by each courier service provider and will be clearly stated on the delivery note.

RETURN & EXCHANGE POLICY

Please inspect the goods immediately upon receipt to ensure that the quantity, type, model, and quality meet your requirements. If there are any discrepancies or unexpected issues, please notify Tan Bao AgTech within 24 hours of receiving the goods, along with photos of the package and all received products. Tan Bao AgTech will review and adjust the order within 48 hours of receiving your request.

1. Returns/Exchanges Due to Order Errors or Shipping Damage

To ensure service quality and provide the best customer experience, Tan Bao AgTech applies an exchange policy in the following cases:

• Incorrect product delivered, missing items, or extra items compared to the confirmed order
• Products dented, broken, or damaged during transportation
• Products with technical defects discovered during use

For the above cases, Tan Bao AgTech will process exchanges as follows:

Step 1: Customers notify Tan Bao AgTech within 24 hours of receipt, including photos of the package and all received products.
Step 2: Tan Bao AgTech sends the missing/defective/damaged items in the correct quantity and type within 5 days of receiving the request.
Step 3: Customers return the extra/defective/damaged items to the company address:
162 Street No. 3, Trung Son Residential Area, Binh Hung Commune, Ho Chi Minh City.
Step 4: If there is any price difference, Tan Bao AgTech will refund the customer via bank transfer to the provided account, or the customer will pay the difference upon receiving the exchanged goods.

Return/Exchange shipping fees:
For exchanges due to the three reasons above, customers are not required to pay shipping fees. All incurred shipping costs will be covered by Tan Bao AgTech through direct payment to the courier service.

2. Returns/Exchanges Based on Customer Preference

With the aim of helping customers choose the most suitable products and ensuring a satisfying experience, customers may return or exchange products purchased from Tan Bao AgTech within 3 days of receipt.

Conditions for return/exchange:

• Products are unused, in original packaging, and include all accessories (if any)
• Packaging is clean, undamaged, not deformed, free from unusual odors, and stored according to usage instructions
• Original purchase invoice is provided

Notes:

• Each product may only be exchanged once
• Customers are responsible for two-way shipping costs for preference-based returns/exchanges
• If there is any price difference, Tan Bao AgTech will refund via bank transfer to the customer’s provided account, or the customer will pay the difference upon receiving the exchanged goods

3. Product Returns

In cases of warranty service or return/exchange requests that require sending products back to Tan Bao AgTech, customers are requested to carefully package the products to ensure they remain intact and send them via a courier service within 48 hours after completing confirmation with Tan Bao AgTech regarding the order. Tan Bao AgTech regrets that it will refuse products damaged due to improper or insufficient packaging by customers.

Return address:
162 Street No. 3, Trung Son Residential Area, Binh Hung Commune, Ho Chi Minh City

The above is our inspection, return, and exchange policy. To ensure a smooth transaction, please read and understand all relevant terms carefully. If you have any questions or need further assistance, please feel free to contact us.
Thank you for choosing Tan Bao AgTech’s products and services!